Priorities and emergencies
Every job is Normal, Urgent or Emergency. Here is what each one means, how it looks, and how to change it.
On this page
Operacora keeps priorities simple on purpose: three levels, and most work is Normal. When everything is "urgent", nothing is, so save the higher levels for when they matter.
| Priority | Use it for | How it looks |
|---|---|---|
| Normal | Anything that can wait until someone is free. This is the default. | A plain grey Normal badge and a plain pin on maps. |
| Urgent | Needs attention today: a door that won't lock, no heat in one room. | An amber Urgent badge with a warning icon, a coloured edge on the card, and a glowing ring around the map pin. |
| Emergency | Danger to people or the building: flooding, a gas smell, sparks. | A red Emergency badge with an alarm icon. It goes to the top of every list, and its map pin has an alarm icon and a flashing ring that draws the eye. |
Priority is never shown by colour alone: there is always an icon and a word too, so it works for people who see colours differently.
Change a job's priority#
- Open the job.
- In Details, choose Normal, Urgent or Emergency in the Priority list.
In the phone app, open the job and press Change priority. Raising a job to Emergency asks you to confirm first. Priority cannot be changed on a job that is completed or in Trash.
How emergencies are ordered#
- Lists put emergencies first, then urgent jobs, then the rest.
- The suggested route on the floor plan visits every emergency first and every urgent job before any normal one, even if a normal job is next door. See Suggested route.
- Workers' phones group jobs under Emergency, Urgent, Normal and Need Parts.
Alerts that reach every manager's phone at once when an emergency comes in, even outside working hours, are Coming with push notifications.
Reporting an emergency from the phone#
When someone picks Emergency in Report a problem, the phone asks once more before sending: "Use Emergency only for danger to people or the building, such as flooding, a gas smell or sparks." This keeps accidental emergencies out of your inbox.
Motion and safety#
The flashing emergency ring never flashes more than three times a second, which is the safe limit for people with photosensitive epilepsy. If a device is set to reduce motion, pins use a steady, bold style instead of moving. The phone app never flashes.