Glossary
The words Operacora uses, explained in one or two lines each.
Your organization may use its own words for some of these (for example "Campus" instead of "Building"). The meaning stays the same.
| Word | What it means |
|---|---|
| Area | A named outdoor zone drawn on the grounds map, such as a parking lot, field or playground. |
| Assign | Give a job to one worker. To change worker, unassign it first. |
| Board | The Kanban view: columns New, Assigned, Need parts and Done. |
| Building area | A building's centre and radius, set in Settings › Location. Puts the building on the grounds map and is used for location while clocked in. |
| Can't Fix | A worker's button that sends a job back to the Main Inbox, unassigned, with a note. |
| Category | The kind of problem, with an icon: Plumbing, Electrical, Doors and locks and so on. A job can have several. |
| Clock in / clock out | Start and end a shift in the phone app. |
| Completion photo | The photo a job needs before it can be completed. It is the proof of the work. |
| Confirmed room | A room on a floor plan that a manager has checked. Only confirmed rooms get pins and appear in routes. |
| Connection | Your organization's own account with an outside provider (maps, AI, texting, email), saved in Settings › Connections. |
| Emergency | The highest priority: danger to people or the building. |
| Event | A calendar entry that is not a job: a closure, event, room booking or maintenance window. |
| Fix request | A worker's request to correct a shift, or add a missed one, sent from My hours. |
| Floor plan | The drawing of one floor of a building, with rooms marked on it. |
| Gantt | A timeline view of planned work, one bar per job. |
| Grounds | The outdoor map of your site. |
| Job | One piece of work: a repair, an install, a setup, an inspection. Every request becomes exactly one job. |
| Job number | The short number of a job, such as #1042. Tap or click to copy it. |
| Main Inbox | The shared list of new, unassigned jobs that managers work from. |
| Need Parts | A job paused by its worker until something is bought or delivered. |
| Personal queue | A manager's own list of unassigned jobs they are handling themselves. |
| Place | A building, campus or site. The switch at the top of the web app picks one or All. |
| Priority | Normal, Urgent or Emergency. |
| Rank (level) | A person's level in the organization. You see the work of people ranked below you, never your peers' private lists. |
| Reopen | Send a completed job back to the Main Inbox because it isn't right. Managers only. |
| Room | A space on a floor plan, such as Room 205 or the Gym. Jobs inside are pinned to their room. |
| Room code | A printed QR code by a room's door. Scanning it in the phone app checks you in to that room. |
| Route | The suggested order to visit a worker's jobs: emergencies, then urgent, then nearby rooms together. |
| Shift | One stretch of work from clocking in to clocking out. |
| Spot | The point on the grounds map where an outdoor job is. A job is in a room or at a spot, never both. |
| Subscription link | Your private calendar link for Google Calendar, Outlook or Apple Calendar. |
| Timesheet | One person's hours for one week (Monday to Sunday). It is submitted, then approved or sent back. |
| Trash | Where deleted jobs wait. They can be restored, or deleted for good after two confirmations. |
| Type of work | Repair, Install / build, Project, Setup / move, Inspection or Request. |
| Urgent | Needs attention today. |
| Worker | Someone at the lowest rank, who does the jobs assigned to them. |